Support & Maintenance
Customer support that adapts to your requirements
Whether it’s about resolving issues, adding new features, preventing failures or ensuring regulatory compliance, our support and maintenance contracts are flexible and perfectly suited to your needs.
They trust us
Our experts solve problems, not tickets
A human touch
07
Agents dedicated to day-to-day support
Satisfied clients
98.5%
Requests handled within the same day
Benefits
A quality of service that benefits everyone
User support
Guaranteed high-quality expertise
Benefit from a highly qualified, rigorous support team that resolves your issues efficiently.
No-delay assistance
A commitment to critical response times
We guarantee fast turnaround times for resolving major issues, protecting your productivity.
Continuous service
A responsive and proactive approach
We anticipate potential issues to prevent disruptions and keep your business running continuously.
Service offering
Simple, effective solutions
Enjoy a single subscription tailored to the size of your organization, offering a complete “ all-in-one ” solution that includes assistance, user support and user guides for all our products. In addition, assistance is natively built into our SaaS offerings.
For our most widely used applications
Application Maintenance (TMA)
With TMA, you benefit from your own version of the application and have full control over the roadmap of an Open Source product entirely dedicated to you.
TMA offers personalized support led by a dedicated, specialized team made up of 2 developers, 3 engineers and 2 project managers.
TMA is available both as a local installation and as dedicated SaaS or SecNumCloud, with service levels tailored to your needs and challenges.
Our TMA contracts, which can be carried over from one year to the next, include units of work covering all our services, from development work to training your staff.
They chose Application Maintenance (TMA)
Frequently asked user questions
Yes! Our Level 1 support engineers assist you with the day-to-day life of the application and, depending on your needs, put you in touch with the right contact within our teams!
Yes, as standard! We also provide a ticketing tool to make communication easier, as well as a dedicated email inbox.
Yes, all our teams are based in France, in our Nanterre or Bidart offices. In total, more than 11 technicians and engineers provide our Level 1 and 2 support.
Maarch self-service
You’re in good hands
At Maarch, we champion self-service: an essential knowledge base to improve your experience as a user.
A dedicated team gathers and structures user knowledge, providing the tools needed to improve our products based on this information.
